IT Support Technician

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Thought Machine, one of the UK's leading fintech companies, is undergoing a period of rapid expansion and is looking to hire a IT Support Technician.

Our mission is to cure one of the banking industry's primary problems: its reliance on outdated IT infrastructure. Nearly every bank is stuck on a legacy IT platform, which cripples their ability to innovate and give their customers the type of service they deserve.

Our solution to this is Vault: a complete retail banking platform that is capable of being configured easily to suit the needs of any bank. We have built Vault from the ground up as a cloud native, microservice API architecture platform. Thought Machine has a deep culture of engineering excellence, and we believe it is this which delivers a solution compelling enough to engender a seismic shift in the banking industry.

Thought Machine is looking for highly talented individuals to help grow the company and achieve our ambitious goal. We pride ourselves on having an excellent internal culture, where we strive hard to create the best possible working environment; a healthy mix of great technical work, fast pace, supportive atmosphere, and of course our irreverent sense of fun.

Thought Machine hires team members of excellent calibre in every role. While a lot will be asked of you, you will benefit greatly from working in a world class team, with colleagues who excel. Working at Thought Machine is fast paced and team oriented with an emphasis in delivering the highest quality work in every role.

We are looking to expand the internal technology team to meet the needs of a rapidly growing business.

Running a Linux and Mac infrastructure with an on-premise/cloud split, we are seeking an individual with strong POSIX skills and the ability to cross disciplines. With a user first mindset, we aim to ensure a solid and stable experience for our employees - both from their machines and all the systems they rely on.

You will love identifying and solving problems, have outstanding communication skills and be passionate about technology. We are looking for someone with the ability to communicate well across teams, identify problems, help design services for scale and prioritise workloads. The successful candidate must also be able to plan and execute work independently.

DUTIES

  • Provide internal support for Thought Machine employees
  • Partner with the other members of the IT team to provide support and enforce IT policies
  • Identifying gaps and weaknesses
  • Contribute to infrastructure improvements with other members of the team or as independent projects.
  • Provision and deploy hardware for employees



Requirements

Essential:

  • Solid foundation in Linux and Mac OS
  • Experience troubleshooting desktop and laptop hardware
  • Solid understanding of networking concepts
  • 3 years of relevant experience


Desirable:

  • Familiarity with JAMF Pro
  • Audio Visual experience
  • G Suite Administration
  • Bash and/or Python Scripting

Benefits

  • Competitive salary
  • Share options
  • Pension
  • Healthcare (including dental & optical)
  • Other perks like sports clubs, healthy (and sometimes not so healthy) snacks, breakfast and drinks
  • A talented & experienced team as your colleagues
  • An environment where you can learn and progress
  • Friday team wrap up with drinks and food!
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