Learning and Development (L&D) Manager

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Thought Machine, one of the UK's leading fintech companies, is undergoing a period of rapid expansion and is looking to hire a Head of Learning and Development.

Our mission is to cure one of the banking industry's primary problems: its reliance on outdated IT infrastructure. Nearly every bank is stuck on a legacy IT platform, which cripples their ability to innovate and give their customers the type of service they deserve.

Our solution to this is Vault: a complete retail banking platform that is capable of being configured easily to suit the needs of any bank. We have built Vault from the ground up as a cloud native, microservice API architecture platform. Thought Machine has a deep culture of engineering excellence, and we believe it is this which delivers a solution compelling enough to engender a seismic shift in the banking industry.

Thought Machine is looking for highly talented individuals to help grow the company and achieve our ambitious goal. We pride ourselves on having an excellent internal culture, where we strive hard to create the best possible working environment; a healthy mix of great technical work, fast pace, supportive atmosphere, and of course our irreverent sense of fun.

Thought Machine hires team members of excellent calibre in every role. While a lot will be asked of you, you will benefit greatly from working in a world class team, with colleagues who excel. Working at Thought Machine is fast paced and team oriented with an emphasis in delivering the highest quality work in every role.

This virtually greenfield role is an opportunity for an experienced Learning and Development Manager to design and develop our future approach to learning and development that will be utilised by some of the most talented engineers in their field. Projects will include setting up our new programmes as well as taking our existing Knowledge Academy to the next level. Thus the role will work in partnership with our engineers for both content and delivery. The role will report directly into the Chief People Officer and be part of our People Operations team.


  • Research, identify and develop the right content to include in our knowledge, skills and managerial training offerings that we offer as part of our on-boarding and continued development.
  • Build strong relationships with our internal business leaders and external providers, in order that you can determine course structure, content, delivery method and assessment approach
  • Collate feedback on a regular basis to drive improvements - ensuring high quality training, commercial outcomes and high attendance levels
  • Co-deliver training sessions and/or support those who are delivering sessions to enhance their capability and effectiveness
  • Work with the Chief People Officer and the Chief Finance Officer to define and own the L&D budget
  • Designing a leadership/management development programme for all employees with people management responsibilities (Team Leads all the way up to our Senior Leaders)
  • Further down the line build specialist training programmes for specific areas of the business; sales, project management etc.
  • Develop and roll out an affiliate/ partner training programme


  • Previous experience in designing and delivering a training programme, having had experience in both large and smaller organisations
  • An understanding of adult learning methodologies and best practices
  • Confident in both written and spoken communication with the ability to present to large audiences in a concise, logical and engaging manner
  • Demonstrate excellent organisational skills and be able to manage budgets
  • Proficiency in using both traditional and modern training methods (e-learning, on-the-job training, classroom based, coaching, workshops etc.)
  • A quick learner, inquisitive and an excellent problem solver with a desire for continuous improvement
  • Comfortable in working independently and influencing others around you to get the support, input and feedback that you need


  • Competitive salary
  • Pension
  • Healthcare (including dental & optical)
  • Other perks like sports clubs, healthy (and sometimes not so healthy) snacks, tea and coffee
  • A talented & experienced team as your colleagues
  • Friday team wrap up with drinks and food

  • Thought Machine are committed to making a measurable positive impact on people's everyday lives. We are an equal opportunity employer and value diversity at our company. We actively hire for cultural growth. We welcome people of all ages, backgrounds and value people who take a journey unique to them. We provide everyone with equal access to professional development. You are encouraged to apply even if your experience doesn't precisely match the job description.

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